Capital One Credit card Important Information for Capital One-issued American Express and Discover Card Customers

We’re excited to welcome Capital One Credit Card Direct Merchants Bank American Express, Card Services Discover, Direct Merchants Bank Discover, Direct Rewards Discover and Direct Rewards Discover card customers. We are committed to ensuring a smooth transition and keeping you up-to-date. Check out for important Capital One Credit Card information regarding your transition to a Capital One MasterCard. If you can’t find the information you need, please call the toll-free number on the back of your card or on your statement.

This information is not applicable to former HSBC customers who have already received their Capital One Credit Card

Activate a new Capital One Credit Card

You can activate your new Capital One credit card quickly and easily online once you’ve received your new Capital One Credit Card in the mail. You’ll just need to have your card handy to enter the 3-digit CVV code. Once you’ve activated your Capital One Credit Card, you can link your new account to other Capital One credit card accounts you have.

Activate your credit card now.

Looking for debit card activation? Capital One Bank customers can call 800-220-2940. Capital One 360 customers click here for more information.
Personalize Your Card
To customize your Capital One credit card with a picture, visit the Image Card page. You can upload your own picture to put on your card, or select one from our library.
Balance transfers
Find out about transferring balances to your Capital One credit card.
Secure Chat at Capital One
Chat agents are available 24/7 to answer servicing questions about your existing Capital One credit card account. To chat with an agent, just sign in to Online Banking and click the “Contact Us” link at the top of the page. Then scroll down to the bottom of the page and select “Chat now for real-time help” within the “Contact Us” section. Unfortunately chat is not available for tablet or mobile devices at this time


Capital One 360

Frequently Asked Questions
I have more than one Capital One credit card account. How can I access all of my credit card accounts with the same sign in information (user name and password)?Found in Corporate Info: Online Banking
Why should I use my Capital One credit card ?Found in Credit Cards: No Hassle Giving Site
What if I don’t have a Capital One credit card ?Found in Credit Cards: No Hassle Giving Site
Can I request a credit line increase for a different Capital One credit card account?Found in Credit Cards: Credit Line Increase
Are all Capital One cards eligible for credit line increases?Found in Credit Cards: Credit Line Increase
Is my Capital One card eligible?Found in Credit Cards: No Hassle Giving Site
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